RCA House Points Guides
  • Admin
    • Dashboard
    • Features
      • Messaging
      • Feed
      • Store
        • Store
        • Orders
        • Student Wallets
        • Advanced Configuration
      • Staff Portal
      • Houses & Leaderboard
        • Competitions
        • Houses
        • Leaderboard Link
        • Advanced Configuration
          • Point Strategies
      • School Calendar
      • Upload CSV
      • Promote & Transition
      • Student Media Upload
      • Student Points Upload
      • Rosters Upload
    • Manage
      • Staff
      • Guardians
      • Students
        • Add new
      • Points
      • Rosters
      • Categories
      • Feature Management
    • Reports
      • Student Points Report
      • Student Zero Points Report
      • Staff Points Report
      • House Points Report
    • Settings
      • General
      • Plan & Billing
      • Staff
    • Community
    • What's New?
  • Teachers
    • Dashboard
      • Award Points
      • Rosters
      • Feed
      • Reports
      • Given Points
      • Store
      • School Calendar
    • My Classroom
    • Messaging
    • Leaderboard
    • Community
    • What's New?
    • Settings
  • Guardians
    • Home
    • Messaging
    • Feed
    • Leaderboard
    • Add Student
  • Students
    • Home
  • Store
  • Feed
  • Leaderboard
  • Calendar
  • Resources
    • Video Tutorials
      • Web
        • Admin
          • Activating Features
          • Printing Guardian Letters
          • Promoting Students
          • Student Access Codes
        • Students
        • Teachers
      • Mobile
        • Guardians
        • Students
        • Teachers
    • Contact Support
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  1. Resources

Contact Support

PreviousTeachers

Last updated 19 days ago

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If you need assistance while using our application, our support team is here to help. You can contact our support team by sending an email to .

If you encounter a bug or issue while using our application, please report it so our team can address it as quickly as possible.

Reporting a bug/issue

  • When reporting a bug or issue with the application please provide as much information as possible to help us address your issue quickly. In your email, please include:

    • Your name and the school being affected.

    • A detailed description of the issue and any steps taken to reproduce the bug.

    • Screenshots or screen recordings of the steps taken or any error messages displayed.

    • Your device, browser and operating system.

We review all bug reports promptly to help maintain a smooth app experience. Thank you for your support in making our app better!

housepoint@ronclarkacademy.com